Refund & Dispute Policy
This policy defines when refunds are possible for digital goods and how disputes are resolved on Restri.
General
All payments are processed through the platform, and funds are temporarily held until the transaction is completed or resolved through the dispute process.
Digital goods may be non-refundable after successful delivery because access or transfer is typically immediate and irreversible.
When refund is possible
- Product was not delivered.
- Product significantly differs from the listing description.
When refund is not possible
- Product was delivered successfully.
- User error, incompatible environment, or change of mind after delivery.
Disputes
- Buyer can open a dispute within the dispute window.
- Platform reviews messages, delivery evidence, and listing terms.
- Platform decision is final for transaction resolution on the marketplace.
Time limits
The dispute window is 48 hours from the moment the order is marked as delivered or becomes available for buyer confirmation.
Resolution
After review, the transaction is resolved either by refunding the buyer or by completing the transaction in favor of delivery confirmation.
By completing a purchase, the buyer acknowledges that digital goods may be delivered instantly and may not be eligible for refund once access or delivery is confirmed.